Terms & Cond.
Where these general terms and conditions do not conform with the general terms and conditions for specific tours or services, these general terms and conditions apply.
Table of Contents
1. Introduction
2. Announcements
3. Corrections
4. Changes in the General Terms and Conditions
5. Limitations and Restrictions
6. Payments
7. Cancellations and Service Changes
8. Responsibility
9. Confidentiality
10. Disputes and Venue
11. Customer Declaration
1. INTRODUCTION
1.1 The following general terms and conditions explain the rules of usage and the content of the contract that the customer enters with us.
1.2 While we strive to provide the service we advertise and want to give you the best possible experience, we do so by reacting and responding to the conditions presented with each tour. As we treat every customer as our best client and endeavour to provide the best service we possibly can, we have created these Terms and Conditions to protect both you, the client, and us, Boreas Tours, and ensure we are able to offer you the experience we promise.
2. ANNOUNCEMENTS
2.1 Our primary method of communication is email. All requests, confirmations, changes or cancellations must be communicated to the ‘info@pulaexperience.com’ email address to be considered; exceptions are indicated in 3.2. Communications made outside of this channel may not be considered and may affect your eligibility in other parts of these Terms and Conditions.
2.2 Any bookings and alterations to bookings made over the phone or via VOIP technology must be followed up with a response email on behalf of the client. If this is not possible before the tour start date the client must state this during the call. Bookings and changes may be made to +385 977 755 590 or the Skype handle pulaexperience.
3. CORRECTIONS
3.1 The customer is obliged to be conscious about his transaction account and all the corrections that are performed. We are allowed to make correction to all mistakes or errors regarding collection of payments, issuance of invoices, calculation of commissions and discounts, and other transactions, including refunds and charge backs.
3.2 The customer is obliged to announce immediately to us if he knows about mistakes or errors that have been made. Depending on what applies, both parties are responsible for correcting the balance of the transaction account in accordance with the correction that has been made.
4. CHANGES IN THE GENERAL TERMS & CONDITIONS
4.1 We periodically reviews its agreement to the client and may make updates or changes to reflect operating requirements and the responsibilities of us and the client. In the event of changes to the General Terms and Conditions we will notify the client and make available the updated Terms and Conditions. The client must agree to the new terms and conditions before entering into new agreements with us.
4.2 We reserves the right to make changes to the Terms and Conditions without notice.
5. Limitations and Restrictions
5.1 All clients participating in snorkeling must affirm they have previous swimming experience. Clients without swimming or snorkeling experience are not advised to participate in snorkeling tours with us.
5.1 Participation in tours offered by us are contingent on meeting certification and experience requirements. It is the responsibility of the client to produce sufficient proof of certification and experience when requested by us and it is understood that failure to produce proof may result in a cancellation of their tours without refund.
5.2 All clients participating in scuba diving must provide proof of certification by a recognised diver training agency. Clients participating in multiple day tours that involve scuba diving must provide proof of dry suit diving experience, with a minimum of 10 logged dry suit dives and advanced diving certification from a recognised diver training agency for dive sites outside of Croatia.
5.3 All clients participating in snorkelling must affirm they have previous swimming experience. Clients without swimming or snorkelling experience are not advised to participate in snorkelling tours with us.
6. PAYMENTS
6.1 We offers multiple payment methods, including cash and bank transfers.
6.2 Payments made via the online booking system are made to the: Boreas Tours, Obrt za turizam, vl. Florian Burić who is the registered owner of the internet domain pulaexperience.com.
7. CANCELLATIONS & SERVICE CHANGES
7.1 Cancellations or changes to service must be communicated as indicated in Section 2.
7.2 We reserves the right to cancel or alter tours and tour content based on availability, demand, weather or logistical concerns, or due to safety considerations. This may occur with little to no notice to the client, however we will endeavor to communicate any changes to scheduled activities at the earliest possible time. It is our the goal to find the best solution for any changes or cancellations in activities and may offer alternative dates or activities. We will also work with the client on a case-by-case basis for all adjustments and cancellations with the client’s interest and safety in mind.
7.3 The client reserves the right to cancel a tour at any time. Tours canceled on the behalf of the client are subject to a cancellation fee based on the type of tour booked and a set notice period:
Day Trips – Individuals (1 or 2 participants)
• Payment is due in full upon booking.
• Up to 48 hours prior to the tour departure time, 90% will be refunded.
• Within 48 hours of the tour departure time, no refund is available.
Day Trips – Group Bookings (3 participants or more)
• Payment is due in full upon booking.
• 8 days or more prior to the tour departure, 90% will be refunded.
• 3 days – 7 days prior to the tour departure, 75% will be refunded.
• Within 48 hours of the tour departure time, no refund is available.
Multiple Day Tours, groups or private tours
25% deposit due upon booking (if booked more than 60 days prior to tour departure).
Payment in full is due 60 days prior to tour departure.
60 days – 30 days prior to tour departure, 75% of the tour price will be refunded.
29 days – 7 days prior to tour departure, 50% of the tour price will be refunded.
Within 7 days of tour departure, no refund is available.
7.4 All multiple day tour bookings require a minimum of a 25% deposit to secure tour dates and seats. Deposits must be paid by the client within 14 days of receiving an offer from us or, in the case where a booking is made less than 14 days before a tour begins, upon booking. All offers expire after the 14 day period and any bookings without a deposit will be considered rejected.
7.5 Bookings for multiple day tours, groups, or private tours must be paid in full according to Section 7.3. Bookings with outstanding payments beyond the balance due deadline may be subject to late fees. Bookings for multiple day tours, groups or private tours that have not been paid in full 14 days before the tour start date will be considered forfeited and may be cancelled.
8. RESPONSIBILITY
8.1 We takes your safety seriously and follows the Standards and Procedures of the „Safety of navigation on the sea and inland waters“.
8.2 We strongly recommends that all clients purchase their own travel insurance to cover unforeseen circumstances arising from vacation activities.
8.3 Subject to our Booking Conditions we are not responsible for any injuries or losses sustained whilst clients are on tours booked with us, whether conducted by us or a third party.
8.4 The client assumes responsibility for their own property and actions while on tour.
8.5 The invalidity of individual clauses of this agreement does not affect the validity of the document as a whole.
9. CONFINDENTIALITY
9.1 We may collect personal information about clients to further the service provided. This may include names, email addresses or other identifying information. At no time does we collect credit card information and requires that all payments be made via bank transfer, over the phone or with our online payment system.
9.2 We may use your email to periodically send newsletters or other information. This may be ceased at any time by replying to the email and requesting that such communications be stopped.
9.3 We does not give collected information to any third parties without explicit permission of the client. This includes information sent for certification purposes to PADI or contact information to other clients.
10. DISPUTES & VENUE
10.1 In case of a dispute between us and the client, or those that consider themselves a party to this agreement, and the dispute arises because of these general terms and conditions, disagreement, breaches of the general terms and conditions or the agreement based on them, the venue for such disputes is in the District Court of Pula.
10.2 Croatian laws apply to the relationship between the client and us. With regards to foreign business of the customer that we are handling, the laws of the relevant country apply, unless specifically otherwise agreed upon.
11. CUSTOMER DECLARATION
11.1 By agreeing to this application and these general terms and conditions, the client confirms that he has studied the general terms and conditions for partnership with us in detail and accepts all the content of it without limitations and obliges to adhere to it in all aspects. The client confirms specifically: a. That he has studied in detail and agrees to the general terms and conditions, specifically about our responsibility. b. That the agreement for services with us is entered into in its own benefit only.
a. That he has studied in detail and agrees to the general terms and conditions, specifically about the responsibility of us. b. That the agreement for services with us is entered into in its own benefit only.